Privacy Policy

Softspace Technologies LLC (“Company,” “we,” “our,” or “us”) is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, store, share, and protect your information when you visit our website, use our services, or interact with us in any way. By using our website or services, you consent to the practices described in this Privacy Policy.

1. Introduction

This Privacy Policy applies to all personal data collected by Softspace Technologies LLC through our website (softspace.ae), our services, email communications, and any other interactions you may have with us. We respect your right to privacy and are committed to handling your personal data in compliance with the applicable data protection laws and regulations of the United Arab Emirates, including the UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data.

2. Information We Collect

We may collect the following types of information when you visit our website, use our services, or communicate with us.

Personal Information You Provide to Us: When you fill out a contact form, request a consultation, subscribe to our newsletter, or engage us for services, we may collect personal information such as your full name, email address, phone number, company name, job title, postal address, and any other details you voluntarily provide.

Project-Related Information: When you engage Softspace Technologies LLC for a service, we may collect information related to your project, including business requirements, technical specifications, content, data, credentials, and other materials necessary for the successful delivery of our services.

Automatically Collected Information: When you visit our website, we may automatically collect certain technical information, including your IP address, browser type and version, operating system, device type, referring website URL, pages viewed, time spent on pages, and other usage data. This information is collected through cookies, log files, and similar tracking technologies.

Cookies and Tracking Technologies: Our website uses cookies and similar technologies to enhance your browsing experience, analyze website traffic, and understand user behavior. Cookies are small text files stored on your device when you visit our website. You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.

3. How We Use Your Information

We use the information we collect for the following purposes. We use your personal information to respond to your inquiries, provide customer support, and communicate with you about our services. We use project-related information to deliver, manage, and improve the services you have engaged us for. We use automatically collected data and cookies to monitor and analyze website traffic, improve website performance, and enhance user experience. We may use your email address to send you updates, newsletters, promotional materials, or information about our services, but only if you have opted in to receive such communications. We use your information to comply with legal obligations, enforce our Terms and Conditions, and protect the rights, property, and safety of Softspace Technologies LLC, our clients, and others.

4. Legal Basis for Processing

We process your personal data based on one or more of the following legal grounds. We process your information when it is necessary for the performance of a contract or to take steps at your request before entering into a contract. We process your information when we have obtained your explicit consent for a specific purpose, such as sending marketing communications. We process your information when it is necessary for our legitimate business interests, such as improving our services, securing our website, and understanding how users interact with our platform. We process your information when it is necessary to comply with a legal obligation under UAE law.

5. How We Share Your Information

Softspace Technologies LLC does not sell, rent, or trade your personal information to third parties for marketing purposes. However, we may share your information in the following circumstances. We may share your information with trusted third-party service providers who assist us in operating our website, delivering our services, processing payments, or performing other business functions on our behalf. These providers are contractually obligated to protect your information and use it only for the purposes for which it was shared. We may disclose your information if required to do so by law, court order, or governmental regulation, or if we believe disclosure is necessary to protect the rights, property, or safety of Softspace Technologies LLC, our clients, or the public. In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal information.

6. Data Security

We take the security of your personal information seriously and implement appropriate technical and organizational measures to protect it against unauthorized access, alteration, disclosure, or destruction. These measures include encryption of data in transit using SSL/TLS protocols, secure storage of personal data on protected servers, access controls limiting data access to authorized personnel only, regular security assessments and updates to our systems, and employee training on data protection and privacy practices. While we take every reasonable precaution to protect your data, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee the absolute security of your information but are committed to maintaining the highest standards of data protection.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, to comply with legal obligations, to resolve disputes, and to enforce our agreements. The retention period may vary depending on the type of data and the purpose of processing. When your personal data is no longer required, we will securely delete or anonymize it in accordance with our data retention policies and applicable laws.

8. Your Rights

Under applicable data protection laws, you have the following rights regarding your personal information. You have the right to access and request a copy of the personal data we hold about you. You have the right to request the correction of any inaccurate or incomplete personal data. You have the right to request the deletion of your personal data, subject to certain legal exceptions. You have the right to object to or restrict the processing of your personal data in certain circumstances. You have the right to withdraw your consent at any time where we rely on consent as the legal basis for processing your data. You have the right to request the transfer of your personal data to another organization in a commonly used, machine-readable format.

To exercise any of these rights, please contact us using the details provided at the end of this policy. We will respond to your request within a reasonable timeframe and in accordance with applicable laws.

9. Children’s Privacy

Our website and services are not directed at individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal data from a child under 18, we will take immediate steps to delete such information from our records. If you believe that we may have collected information from a minor, please contact us immediately.

10. Third-Party Websites

Our website may contain links to third-party websites, services, or applications that are not operated or controlled by Softspace Technologies LLC. This Privacy Policy does not apply to any third-party websites. We are not responsible for the content, privacy practices, or policies of any third-party websites. We encourage you to review the privacy policies of any third-party website you visit before providing any personal information.

11. International Data Transfers

If your personal data is transferred outside the United Arab Emirates for processing, we will ensure that appropriate safeguards are in place to protect your information in accordance with applicable data protection laws. Such safeguards may include contractual clauses, data processing agreements, or other legally recognized mechanisms to ensure the security and privacy of your data.

12. Changes to This Privacy Policy

Softspace Technologies LLC reserves the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with an updated “Last Updated” date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our website or services after any modifications to this policy constitutes your acceptance of the updated Privacy Policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal information, please do not hesitate to contact us.

Softspace Technologies LLC Office 604 & 605, 6th Floor, Century 21 Building Abu Baker Al Siddique Road Deira, Dubai, UAE P.O. Box: 11332

Phone: +971 4 297 1111 Email: info@softspace.ae

We are committed to resolving any concerns you may have about your privacy and will make every effort to address your inquiry promptly and thoroughly.